Change Management. Our approach
CHANGE MANAGEMENT: OUR APPROACH
Managing organizational changes – focused on specific roles, areas or the whole organization – is complex: the application of techniques and the use of prepackaged models are not sufficient. Every Change Management strategy requires first of all a check on possible supporting factors and resistances and consequently the search of appropriate solutions in the context.
The Trilix integrated model considers three points, always linked:
• Mission and context in which the Company works
• Structures and processes
• Cultures and behaviors
A change management project transforms, in whole or in part, the governance model, the business approach, the “cultures”, the related operative and managerial practices, the languages. It is really important to pay attention to:
• analysis of the context, the culture and the connected processes
• design of well-focused action strategies
• project management and relationship with the Client
ANALYSIS AND DESIGN
“What is the contextual and organizational situation in which the change process occurs? Why and what must change? Which are the roles and processes involved? What kind of different or new behavior must be reinforced? Which are the opportunities, the threats, the possible responses of the people involved ?”
Providing an answer to these and other questions in the design phase requires an integrated analysis and the following possible actions:
• collection and examinations of strategic documents (mission, values, etc.), linked to the specific processes involved in the change;
• focused surveys, interviews, focus groups;
• observation “on the job” of meaningful events (e.g. meetings).
MANAGING AND FOLLOWING
Designing and planning are important phases, but the success of change projects is measurable in the implementation phase. For this reason it is important to:
• ensure the Commitment and a good agreement for the project, from the design phase;
• face obstacles and emerging resistances and decide good action strategies, even if unexpected;
• evaluate the outcomes and “capitalize” the learned lessons to generate organizational learning.
Trilix can be a partner in managing the whole process, supporting The Company in every phase, from design to the evaluation of outcomes.
TRILIX EXPERIENCES
Trilix, through a holistic and integrated vision, supports the Client with some training and consulting actions, as follows.
• Management consulting focused on the cultural change and linked practices (focus on: values system, management models, decisional processes, communication style, innovation processes, tacit knowledge and non formal work practices, etc.)
• Consulting for design and review of performance management models and skills evaluation
• Training and support in management of complex projects (project management integrated with change management)
• Coaching for Management Teams, aimed at the innovation of management processes
• Executive coaching
• Support in defining new roles, paying attention to the impact of relationship and organizational system
• Review of roles after changes of strategy or processes, re-socialization of the role and development of key-competences
• Assessment systems strictly linked to the context (ad hoc tests)
• Projects to enforce Equal Opportunities, to integrate new Employees, to rimotivate them to the role, or manage critical phases in a general context of change
Our projects are developed by professional teams - integrating different skills - with evidence of consulting and organizational experiences.